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TMS OnLine/OnSite 2013.5.5 User Guide

FRSoft Customer Support

The quickest way for you to get help with TMS is to consult the Help files that come with TMS.

1. From the Help menu, click Help.  The TMS OnLine User Guide launches in Internet Explorer.
2. In the left frame, click any of the topics to expand the contents.
3. Click any topic.  Help topics are displayed in the right pane.

If you are in the TMS application and you want to view the help topic associated with the screen you are working in, click on the Help button in the toolbar.

Customer Care Center (CCC)

Four Rivers maintains a comprehensive online support center for our customers called the Customer Care Center (CCC).  The CCC contains TMS Product Family information and resources, including documentation, tutorials, reports, software, and much more.  At the CCC, Four Rivers customers can add support issues, check product information (system requirements, functionality matrix, and add-on products), update and view the support history of their organization, access training and tutorials, view and download documentation, search the TMS Knowledge Base, view common support issues and solutions, and download software.

Using a username and password, you can access the CCC at: http://support.frsoft.com/ccc/.

(If you don't know your username and password, please contact Technical Support at 1-800-864-0013).

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