Services
Customer Care Center

Now in its third generation, Four Rivers Software maintains a comprehensive online support center for our customers — the Customer Care Center (CCC).  It’s a tremendous extension of our superior Services and Support teams.

The TMS® Customer Care Center is designed to provide our customers with the answers they need, at their finger tips, 24 hours a day, 365 days a year.  From the CCC, clients have an incredible amount of resources at their disposal.  Users can review and search our online Knowledge Base, the same one used by our support professionals.  Download the latest update, even version upgrades, since they are always free to customers with a valid support agreement.  Review, download, and print documentation for your TMS system online from anywhere you have Internet access.  Watch a quick, recorded, feature-specific refresher via any of the over 250, click-by-click tutorials.  Scan FAQ’s containing common support questions, and of course the solutions.  Users can even view their organization's prior support history.  Organizations also have the ability to request support through the CCC.  When a non-urgent support request is submitted through the CCC, the customer receives immediate email updates when the issue is assigned, notes are added, or the status changes.  Customers may also submit updates to an open support issue through the CCC, should more information come to light.

Recent additions to the Customer Care Center include two more FRSoft firsts, the ability to Chat with a support professional in real-time and FRSoft Listens. With Chat, you can reach TMS support professionals, during regular business hours through computer-mediated communication.  In addition to being real-time, another benefit of Chat is the automatic issue creation upon the closure of any session.  You receive an email containing a transcript of the entire Chat session.  Share the solution with your colleagues or save it for future reference.

FRSoft has made listening to our customers a pillar of the company. FRSoft Listens opens product planning up to every user.  This CCC addition makes it easy for you to give us your ideas and suggestions for product enhancements. You might call it your "Top 10 List".  Enter suggested enhancements and vote on those submitted by other users.  With FRSoft Listens, you have a voice in your product's future. As you can see, there are many advantages of the CCC, and it’s always available to you – 24x7x365.

At the CCC, users can check product information such as system requirements, functionality matrix, and add-on products.  With this kind of resource at your beck and call, you may never need to call for support.  But if you do, you can be assured that one of our professionals will be there to promptly assist you.

All that is needed to access the CCC is a user ID and password.  The CCC can be accessed at: http://support.frsoft.com/ccc/.

CCC Feature Highlights:
  • Download the latest updates, even version upgrades
  • Documentation & Knowledge Base
  • Chat in realtime with support professionals 
  • Access Training & Click-by-Click Tutorials
  • Enter or vote on enhancements via FRSoft Listens 
  • Common Support Issues & Solutions
  • Check Product Information & Requirements
  • Add New Support Issues
  • View & Update Support History
  • Implementation Help
The CCC is a repository of useful information about FRSoft’s products – all collected in one location for your convenience.  Product Detail Sheets are also available, each containing an overview of the individual product, summaries of a product's core features, and available optional modules.  You can also find information about FRSoft’s recommended hardware, software, and settings on the CCC.  Click on the Supported Versions link to determine the latest available product version, and if desired, download the latest software.